Increased productivity and time savings
Reduction of returned mail representing $500K in potential lost revenue
$100K reduction of postage costs equaling $2.00 per student/year
PROBLEM
Florida International University (FIU) located in Miami, Florida boasts a diverse enrollment of more than 50,000 students. FIU is the nation's fourth largest public university, number one in awarding bachelor's and master's degrees to Hispanic students and number eight among international business programs. There are more than 200,000 FIU alumni and more than 100,000 students will graduate in the next decade. It's easy to understand why data quality was so critical to the University as it felt it was losing money and opportunities due to a lack of data integrity.
FIU required a robust and integrated enterprise-wide address verification solution to deal with the data integrity for its high volumes of imported prospect lists, enrolled students and employees in its Student Information System called "PantherSoft", FlU's branded Oracle's PeopleSoft Campus Solution application. Data quality issues were cited throughout the institution as being problematic in specific areas at FIU including the Office of the Registrar, Admissions, Enrollment Management, Human Resources and Parking. Each area affected was less efficient, less cost effective and heavily reliant on manual corrections after receiving a returned piece of mail due to postal address deliverability issues.
SOLUTION
Runner Enterprise Data Quality (Runner EDQ) has integrated contact data quality solutions for all channels of communications for engaging students throughout their lifecycle at an institution.
FIU installed Runner EDQ’s CLEAN_Address for its PantherSoft (PeopleSoft Campus Solutions) Student Information System as its integrated, enterprise-wide solution. By using CLEAN_Address to validate both domestic and international addresses in real-time and in batch within PantherSoft, FIU was able to eliminate its data quality issues at an enterprise-wide level and mitigate the address data integrity problems that was affecting the business processesthroughout the University.
FIU used CLEAN_Address integrated in PantherSoft and combined that with Runner EDQ’s CLEAN_File for dealing with imported lists to eliminate incorrect addresses, increase engagement and greatly reduce the costs associated with data integrity issues.
RESULTS
There are numerous costs and lost opportunities associated with inaccurate addresses in a database. With the reduction of returned mail, FIU has communicated better with its prospect and enrolled students, as well as its employees. Additionally, FIU has used the functionality, data and reports CLEAN_Address delivers to identify population sets around the University, influenced student and faculty housing, along with being a critical component for its car-pooling initiatives.
There are countless factors that contribute to data inaccuracies. Reasons such as misspelled street names, missing apartment numbers, incorrect postal codes, missing contact information, and transposed house numbers are just a few examples of grounds for data error. With over 50 million individuals, families, and businesses moving each year, it is crucial to keep contact data as accurate and up-to-date as possible. Verify, correct, update, and standardize your contact data using the leading integrated data quality solution for Higher Education from Runner EDQ.
